Returns & 14-Day Refund Guarantee
Your satisfaction is our priority. On Shoppi, you can return eligible products within 14 days of delivery through a simple, transparent process. This page is a plain-language guide: the binding terms are set out in our Return & Refund Terms.
14-Day Right of Withdrawal
In compliance with EU Consumer Protection (Directive 2011/83/EU), you have 14 days to request a return. Unless the Merchant’s policy says otherwise, you are responsible for the cost and risk of returning the goods — see the binding Return & Refund Terms.
Direct Refund
Approved refunds are issued to your original payment method (Credit Card, Shoppi Pay, PayPal) after the Merchant has inspected the item, according to the Merchant’s policy.
Global Shipping Hubs
Where the Merchant uses our logistics network, returns are received at one of our hubs. The correct destination is always the one printed on your RMA.
Step-by-Step Return Guide
1. Access Account
Go to Your Account > Orders and locate the item you wish to return.
2. Request RMA
Select your return reason to generate a return authorization code (RMA).
3. Pack Item
Pack the item securely in its original packaging with all tags and accessories intact.
4. Ship & Refund
Ship the item back to the Merchant using the address on your RMA authorisation. Refund timing follows the Merchant’s policy as set out in the Return & Refund Terms.
Official Shoppi Return Logistics Hubs
Shoppi is a marketplace: your contract is with the Merchant who sold the item, and returns go to the address shown on your RMA authorisation — which may be the Merchant’s own address rather than a hub below. Always use the address on your RMA. The binding terms are the Return & Refund Terms.
United Kingdom (UK Hub)
Shoppi Logistics
Suite #975, 2E Parkinson Road
Liverpool, L9 1DL (Merseyside)
United Kingdom
Germany (EU Central Hub)
Shoppi Logistics
Suite #975, Hauptstrasse 20
Neugersdorf, 02727 (Sachsen)
Germany
Czech Republic (EU East Hub)
Shoppi Logistics
Suite #975, Slevacska 476/2A
Rumburk, 40801 (Ustecky)
Czech Republic
Return Conditions & Exclusions
Eligible Items
Unused clothing, electronics, accessories, and physical goods in pristine condition with original tags and unbroken seals.
Non-Returnable Items
Perishable goods, custom made-to-order items, unsealed personal care items (cosmetics, underwear), and downloaded digital media.
Need help with a return?
Our customer support team is available 24/7 to guide you through your return request.
Contact Shoppi Support